If a barcode won't scan, what is the first action you should take?

The appropriate first action to take when a barcode won't scan is to document the administration manually along with the reason for doing so. Manual documentation serves as an important safety measure to ensure accurate record-keeping and to maintain compliance with medication administration protocols. This action allows healthcare providers to keep a clear record of what was attempted and provides essential information in case of discrepancies or audits later on.

While trying to scan again or adjusting the barcode reader might seem like a practical step, there is a risk of delaying patient care or failing to administer necessary medications in a timely manner. Contacting technical support or waiting for the pharmacy to address the issue also introduces unnecessary delays which could compromise patient safety. Documenting the administration allows the healthcare provider to move forward, ensuring that the patient receives their medication while also maintaining accurate records in the patient's chart.